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Jerkspin Casino Privacy Policy
This Privacy Policy explains how Jerkspin Casino collects, uses, stores and protects personal information when players in Australia use our website, create an account, contact support or use our services. We aim to handle information fairly, transparently and only for legitimate business, security, service and legal purposes.
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Information we may collect
When you visit the Jerkspin Casino website or use an account, we may collect information that identifies you, relates to your account or helps us operate the service. The information collected depends on the features you use, the choices you make and the checks that may be required before certain services are provided.
Contents
Account and contact details
This may include your name, date of birth, username, password details, residential or contact information and other details supplied when you register or update an account. We may also keep records of communications with you, including enquiries made through support channels, complaints, requests and other account-related correspondence.
Identity and verification information
To help confirm identity, age, eligibility and account ownership, we may request verification documents or other information. This can include information shown on identity documents, proof of address, photographs or information used to complete security checks. Verification information is handled for account protection, anti-fraud measures, responsible operation of the service and any checks required by applicable obligations.
Payment and transaction records
We may receive or record information about deposits, withdrawals, payments, refunds, account balances and other transactions. Payment providers may process payment details directly under their own privacy policies. We may retain transaction references, payment status, financial activity and related records so that we can operate accounts, identify unusual activity, respond to enquiries, resolve disputes and meet record-keeping obligations.
Device, technical and usage information
When you use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, times of access and interactions with the site. We may also collect information about how the website performs. This information helps us maintain security, understand general usage, troubleshoot faults, improve the user experience and detect activity that may be unauthorised or fraudulent.
How we use information
We use personal information for purposes connected with providing and administering the service. We seek to use information that is relevant to the purpose for which it was collected and avoid collecting more information than is reasonably needed for that purpose.
- To create, maintain and secure your account, including helping you sign in and recover access.
- To provide website features, process account requests and communicate with you about services, security or important changes.
- To complete identity, age, account ownership and other verification checks.
- To prevent, detect and investigate fraud, money laundering, unauthorised access, abuse and other activity that may threaten players or the service.
- To process deposits, withdrawals and other transactions, and to maintain accurate financial and account records.
- To provide customer support, answer questions, review complaints and resolve disputes.
- To understand website performance and usage, fix technical problems and improve content, navigation and functionality.
- To send marketing communications where permitted and where you have provided the required consent or there is another lawful basis for doing so.
- To comply with applicable legal, regulatory, court, security and record-keeping requirements.
- To protect the rights, property, safety and security of players, the website and other people.
Where information is used for marketing, you can change your preferences or withdraw consent. Withdrawing consent will not affect processing that is needed to operate your account, complete transactions, meet legal obligations, protect security or perform another legitimate service function. You may still receive essential service messages, such as account, security or transaction communications.
Cookies and similar technologies
Jerkspin Casino may use cookies and similar technologies to help the website function and to remember information about your visit. A cookie is a small data file stored on your device by your browser. Some cookies may be necessary for account access, security, session management and core website features. Other cookies may help us understand traffic, remember preferences, measure performance or support relevant communications.
Cookies may be session-based, meaning they expire when you close your browser, or persistent, meaning they remain for a period unless deleted or they expire. The exact cookies used may change as website features and technical services are updated. Some third-party service providers may also use technologies on our behalf for functions such as security, analytics, payment support or website performance.
You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly, and you may need to enter information again or lose saved preferences. Browser controls generally allow you to review cookie settings before accepting them, although the available options differ between browsers and devices.
Sharing, security and retention
When information may be shared
We may share relevant information with service providers that help operate the website and account services. These providers may support functions such as hosting, identity and verification checks, payment processing, fraud prevention, customer support, communications, security, analytics and technical maintenance. Providers are expected to handle information only for the services they provide and in accordance with appropriate confidentiality and security requirements.
Information may also be disclosed where reasonably necessary to protect players, prevent unlawful or harmful activity, investigate suspected fraud, respond to legal process, comply with applicable obligations or protect the rights and security of the service. We do not share personal information for unrelated purposes without a suitable reason or permission where permission is required.
Protecting information
We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, secure transmission, account safeguards, monitoring and staff or supplier procedures. No website, internet transmission or electronic storage system can be guaranteed to be completely secure, so players should also use a strong password, keep account details private and contact support promptly if they suspect unauthorised activity.
How long information is kept
We keep information for as long as it is reasonably needed for the purpose it was collected, including account administration, support, security, dispute handling and service improvement. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with our information management procedures.
If information is processed by a service provider or stored using services that operate in another country, appropriate arrangements may be used to support its protection. The nature of those arrangements can depend on the service, the information involved and the requirements that apply at the relevant time.
Your privacy rights and how to contact us
Depending on the circumstances and any applicable exceptions, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications.
To exercise your data rights or ask a privacy question, email support@jerkspincasino.wtf. Please explain your request clearly and include enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves account information or sensitive documents. This verification helps protect your information from being disclosed to someone who is not authorised to receive it.
- Access: ask what personal information we hold about you and, where appropriate, request a copy or an explanation of how it is used.
- Correction: tell us which information is wrong, out of date or incomplete and provide the correct details where needed.
- Deletion: ask us to delete personal information that is no longer required or that we are not otherwise required or permitted to keep.
- Marketing consent: withdraw permission for promotional messages by contacting support@jerkspincasino.wtf or using an available unsubscribe option in the message.
A request may be limited or declined where responding would adversely affect another person's privacy, compromise security, conflict with a legal obligation, interfere with fraud prevention or involve information that must be retained. If information cannot be deleted because it must be kept, we will continue to protect it and use it only for the relevant permitted purpose.
Policy updates
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will apply from the time it is published on the website. We encourage players to review this page periodically so they understand how information is handled.
